About Our Company
MT Global Solutions Inc. is a Philippines-based contact center and BPO company that prides itself on building strategic partnership with partners who require English speaking, inbound customer service, sales support and back office processing services to deliver superior results in a very cost effective manner. MT Global Solutions Inc. is a privately held corporation established in 2008. We pride ourselves on delivering the highest quality to ensure complete client satisfaction.
MT Global Solutions Inc. is confident you will find that the pursuit of excellence while achieving challenging business objectives is a significant part of our culture. Everyone one of us here at MT Global takes personal responsibility for managing results and meeting our partners needs and goals. To achieve success, MT Global and your company will collaborate in our efforts, skills, and creativity to prtform as a unified team. Communication and a willingness to appreciate the experience and perspective of others is an important part if a seamless transition.
Vision Statement
MT Global Solutions, Inc. is dedicated to deliver the highest quality customer service and real world solutions to our customers. Microtel is constantly creating new opportunities to meet and exceed our client’s expectations through consistently developing and implementing custom plans and creating innovative strategies to streamline our client’s operations in a cost effective manner. This is our vision that will maximize our client’s profit, while also maintaining the highest level of service quality.
Mission Statement
MT Global is dedicated to building long term relationships by providing flexible outsourced contact center solutions that add maximum value to our clients. We strive to create a positive experience with every customer interaction by delivering the best people, best processes, and best technology.
VALUES
People
We believe our people are one of our greatest assets, as every employee plays a role in our success. As a result, we promote a positive, encouraging and lively work environment that is enjoyed and valued by our people. This translates into a better experience for our clients and their customers.
Fairness
We enforce fairness with all interaction both internally and externally, Employees, suppliers, partners, clients, and customers are all treated equally with the same attention and respect they reserve. This focus builds and maintains strong relationships that benefit everyone involved with MT Global.
Innovation
We are proud our innovations help maximize the benefits our clients receive. Technology is the driving force behind our continuous development and efficiency. By investing in R&D, partnering with industry leaders, and adopting the latest technology into our operations;
Operational Excellence
We are persistent in identifying and integrating new methodologies for operational improvement that are essential to the contract center industry. This ensures that our clients can rely on us to deliver consistent, efficient, and quality service. Operational excellence isn’t just a goal, it’s our priority.
Hard Work & Passion
We look to bring on employees who see the big picture. We create growth opportunities within the company and encourage our employees to work towards them. Our employees are dedicated, hardworking, and passionate about developing a fulfilling career with us.
Leadership
We have experienced continuous financial growth and success, by staying true to our mission and values. Moving forward, we will maintain having our clients, employees, technology and operational excellence as the center-focus of our organization. We are not looking to be a good company, we strive to be the best.
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