How to Claim

We’ll direct you through the claim process.

This guide will ask you a concern and based upon your answer show you another concern or result.

Before you begin, check if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting files to advance your claim.

We’ll let you understand the result of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you believe we have actually made an error you can ask us to examine our decision.

We can help if you’re in monetary difficulty or need special help while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee plan in place?

To declare on someone else’s behalf you need to be authorised.

The individual you’re claiming for should choose you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You require to have an arrangement in location to claim on somebody else’s behalf.

The person you’re declaring for will require to begin the process. Read about how to add a Nominee arrangement using your online account.

7: Do you want to declare online?

The simplest method is to claim online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unwell, employment or require to separate yourself in your home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to produce one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink connected to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to connect to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Request JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To declare a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to create one.

Follow these steps.

1. Go to myGov and choose Create an account.
2. Read the Regards to usage. If you consent to the terms, employment select I concur.
3. Enter your email address, then verify this address utilizing a code we email to you. Your myGov account should use a special email address. You can’t utilize the same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and enter answers.
6. You have actually developed your myGov account, choose Continue to myGov.

After you show who you are through myGov by entering some details about you, you’ll get a CRN. We’ll examine if you already have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the prompts to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some personal details and we’ll inspect them against our records.
6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from among these files: employment – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also require identity information from among these documents:

– Australian chauffeur licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can submit your claim, you’ll require to visit a service centre to finish our identity requirements. You’ll require to give us an acceptable picture identity document as well as any other documents we might request for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you produce your myGov account and link to Centrelink

16: employment Is your myGov account connected to Centrelink?

You require to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and show who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that provides the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your personal information, information from your identity files and validate your photo.

Find out how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.

1. Check in to myGov.
2. Select View and employment link services, then choose Centrelink.
3. Give your grant share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Obtain JobSeeker Payment then follow the triggers to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Request JobSeeker Payment and follow the prompts to complete your claim.

We’ll tell you if you require to do anything else to complete your claim. We may ask you submit supporting files to send your claim.

You can finish these steps up to 13 weeks before your situations alter. You can then submit your claim 14 days before your situations change. We’ll call you to advise you to do this.

21: Sign in to myGov and employment link to Centrelink with your CRN to declare

To claim a payment you require a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Request JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you require to do anything else to finish your claim. We might ask you for supporting files to send your claim.

22: employment After you claim by phone

We’ll call you if we require more information.

We’ll send you a letter to let you understand your claim result. If your claim succeeds, we’ll let you understand:

– when you’ll get your first payment
– how much you’ll get.

23: After you claim online

After you send your claim online, you’ll get an invoice informing you:

– the ID number of your claim
– the date we your claim will be complete.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise use the Express Plus Centrelink mobile app.

If you do not agree with our choice call us on the Centrelink Employment Services line. If you still don’t agree, you can ask us to evaluate our choice.

To do your service with us, develop a myGov account and link it to Centrelink.

You require to show your identity before you claim a payment or service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or modification from full-time to casual work we’ll need a Work Separation Certificate from you in some situations.

You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, upgrade your information and get payments for you.